View Subscriber Wi-Fi Passwords

Here is a step-by-step guide on how to view Subscriber Wi-Fi Passwords in VAULT.

A Note About Wi-Fi Passwords

RoamingiQ believes a Wi-Fi password is a critical piece of personal information that belongs to Subscribers and Subscribers only. With VAULT's roaming capability, Wi-Fi passwords have more value and use than a traditional Wi-Fi password used to access a network. We fundamentally believe Wi-Fi passwords are not held up to acceptable security standards by our industry and counterparts.

That said, we also recognize the need for support staff to be able to assist subscribers when they have Wi-Fi password issues. To that end, we allow Network Administrators, and only Network Administrators, the ability to view a subscriber's Wi-Fi password.

Network Administrators should perform a thorough check to ensure the subscriber they are providing a Wi-Fi password to is indeed the actual subscriber.

How to View a Subscriber's Wi-Fi Password

Navigate to the Subscriber Details page. From there, click the "Keys" tab. Find the SSID the Subscriber is trying to connect to, and click "Show Wi-Fi Password." You will be prompted to confirm you want to view the password, and can click "Show Password," to view the Wi-Fi password.