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Property Management System

Here is a step-by-step guide on how to configure Property Management Systems in VAULT.

PMS integration is available in beta for RealPage managed Venues. Please note, additional fees may apply for RealPage integration. Please reach out to your VAULT Account Manager with any questions.

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What Does Property Management Integration Do?

When a Venue is linked to a Property Management System in VAULT, VAULT will automatically add units and subscribers to the Venue. This removes the need for administrators to add subscribers to VAULT.

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How Do I Enable PMS Integration

There are a few steps to take to add PMS integration

  1. Reach out to your VAULT Account Manager to ensure your environment is enabled for PMS integration. Your Account Manager will discuss additional steps that the property will have to take to enable PMS synchronization. Before creating or modifying a Venue, the Venue's Management will need to approve the integration.

  2. Next, your VAULT Account Manager will work with you to obtain the correct credentials to create a PMS Profile in your Operator Settings.

  3. When steps 1 and 2 are complete, your environment is now setup for PMS Integration.

  4. When creating or modifying a Venue, you'll need to connect that Venue to the PMS Profile.

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How Often Does Vault Sync With PMS?

Hourly

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What Are Limitations With PMS Integration?

  • VAULT does not presently support PMS integration for properties using the VAULT Shopping Cart.

  • In order for VAULT to automatically add subscribers, VAULT must also automatically add units. This is to ensure that VAULT will always have the unit available for a subscriber.

  • VAULT will only add a subscriber using the "Head of Household" according to the PMS.

  • Venue Administrators and Network Administrators are not able to delete subscriptions that have synced with PMS.

  • Overlapping Subscriptions are not supported for PMS connected properties.

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Can I Override the PMS Sync?

Somewhat. You are able to do the following functions with a Venue that syncs units and subscribers.

  1. Add a Unit - You may add a unit outside of the PMS sync. That unit will require any subscribers to be manually added as the unit you create cannot sync with PMS.

  2. Add a subscriber - You may add a subscriber to a PMS synced unit or a manually added unit.

Other functions may work, such as deleting a unit and moving a subscriber from one unit to the other, but those changes may be undone upon the next PMS sync.

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