Resend Activation E-mail or SMS

Here is a step-by-step guide on how to resend a subscriber's activation e-mail in VAULT.

How to Resend All Subscriber's Activation E-mails

To resend all subscriber's activation e-mails, refer to the Service Status page.

How to Resend An Individual Subscriber's Activation E-mail

Navigate to the Subscriber Details page. From there, confirm the "Status" field says "AUP not accepted." If the field says, "In Service" that means the subscriber has already retrieved their activation e-mail and completed their account set up process.

From the subscriber details, click the button that says, "Resend Activation". From there, select if you want to resend the activation link via E-mail or SMS.

If selecting SMS, please take note of the confirmation dialogue asking if you have the subscriber's consent to send the text message. RoamingiQ is not liable or responsible for any SMS messages that are sent to subscriber's without their explicit consent. Once you confirm that you have that consent by checking the two checkboxes, click "Resend Activation" from the confirmation screen to send the activation.