Ending a Subscription

Here is a step-by-step guide on how to end a subscription in VAULT.

Subscriptions will automatically end at midnight, local venue time, on the service end date.

How to End a Subscription Immediately

Navigate to the Subscriber Details page. From there, click "Delete Subscription." If a payment has been processed, you will be asked if you want to provide a refund to the subscriber. Select a reason for deleting the subscription, and click confirm.

How to End a Subscription In the Future

Because subscriptions will automatically end at midnight, local venue time, you may also modify the Service End date from the Subscriber Details page. Click the Service End date field and select a new end date from the calendar. Then select "Save Changes" to submit the change.

What If A Subscription Ends Before I Wanted It To?

VAULT stores a subscriber's Wi-Fi password against the subscriber's e-mail address. When a subscription is created, if the e-mail address is recognized and there is only one subscription for the subscriber at the same venue, VAULT will activate the Wi-Fi password stored against the subscriber. This means that the subscriber's devices will automatically reconnect to the network as long as the network is still considered a known network to the device. In other words, the subscriber will not have to re-setup their devices to connect to the network. That means you can just add the subscriber back to VAULT, to re-enable their access.