Ending a Subscription

Here is a step-by-step guide on how to end a subscription in VAULT.

Subscriptions will automatically end at midnight, local venue time, on the service end date.

How to End a Subscription Immediately

Navigate to the Subscriber Details page. From there, click "Delete Subscription." If a payment has been processed, you will be asked if you want to provide a refund to the subscriber. Select a reason for deleting the subscription, and click confirm.

How to End a Subscription In the Future

Because subscriptions will automatically end at midnight, local venue time, you may also modify the Service End date from the Subscriber Details page. Click the Service End date field and select a new end date from the calendar. Then select "Save Changes" to submit the change.

How to End Multiple Subscriptions

You can also end multiple subscriptions at a given Venue at once. From your Network Operator Console, click "Subscribers", "then select "View/Modify Subscriber", and select your Venue from the Venue drop down. Select the tab labeled, "Delete Subscriptions." You may then select which Subscriptions you want to end and click, "Remove Selected Subscriptions" to end all of the selected subscriptions immediately.