View, Modify, and Test Subscriber Wi-Fi Passwords

Here is a step-by-step guide on how to view Subscriber Wi-Fi Passwords in VAULT.

A Note About Wi-Fi Passwords

RoamingiQ believes a Wi-Fi password is a critical piece of personal information that belongs to Subscribers and Subscribers only. With VAULT's roaming capability, Wi-Fi passwords have more value and use than a traditional Wi-Fi password used to access a network. We fundamentally believe Wi-Fi passwords are not held up to acceptable security standards by our industry and counterparts.

That said, we also recognize the need for support staff to be able to assist subscribers when they have Wi-Fi password issues. To that end, we allow Network Administrators, and only Network Administrators, the ability to view a subscriber's Wi-Fi password.

Network Administrators should perform a thorough check to ensure the subscriber they are providing a Wi-Fi password to is indeed the actual subscriber.

How to View a Subscriber's Wi-Fi Password

Navigate to the Subscriber Details page. From there, click the "Keys" tab. Find the SSID the Subscriber is trying to connect to, and click "Show Wi-Fi Password." You will be prompted to confirm you want to view the password, and can click "Show Password," to view the Wi-Fi password.

How to Modify a Subscriber's Wi-Fi Password

Navigate to the Subscriber Details page. From there, click the "Keys" tab. Find the SSID the Subscriber is trying to connect to, and click "Change Wi-Fi Password." Enter the new Wi-Fi password for the subscriber, and click submit. Please note, although most Wi-Fi password changes take effect immediately, it may take up to five minutes to process the change.

How to Test a Subscriber's Wi-Fi Password

When Viewing a Subscriber's Wi-Fi Password, you also have the option to perform a test authentication by clicking the "Test PSK" button. You will be prompted to confirm all of the information in the test query is correct, and then click "Confirm" to perform the test. This test will send a test authentication to all of VAULT's authenticators, and respond with detailed results. Please note, performing a test authentication may cause a MAC address to show under the subscriber’s device list for up to 30 days as result of the test authentication.

How To Generate Wi-Fi Password Handouts

VAULT allows Network Administrators to generate paper Wi-Fi handouts to provide subscribers that contain their Wi-Fi Password. It is important to note that VAULT will allow you to generate a handout for residents who have not completed the registration process, which means they have not accepted the Terms and Conditions of using your service. It is the Network Operator's responsibility to only provide these handouts to user's who have accepted the terms and conditions. To generate the handouts, navigate to Support->Generate Wi-Fi Handouts. Choose the Venue, and select the unit(s) you want to generate the handout for, up to and including all units. Then select "Generate Individual Handouts." From there, you may either print them or save them as a PDF and provide them to the property.