Message Subscribers

Here is a step-by-step guide on how to message Subscribers in VAULT.

How VAULT Messaging Works

VAULT has an internal messaging system that allows Network Administrators and Venue Administrators to message subscribers. This guide is for Venue Administrators. Click here for Network Administrators.

When a message with VAULT is sent to a subscriber, the subscriber receives an e-mail informing them of the new message. The subscriber is notified to log in to view the message. Upon login, the message pops up, and the subscriber is required to acknowledge the message to continue to the subscriber console.

Why Do Subscribers Have to Log In to View a Message?

VAULT captures the acceptance and acknowledgment of messages sent to subscribers. You can view the status and acceptance date from the Messages tab of the Subscriber Details page. By requiring subscribers to log in, we can record that acceptance.

How to Message Multiple Subscribers

From your Venue Administrator Console, click the dashboard button, "Send Message." Select if you want to message all buildings at the venue or only specific buildings. Enter your message subject and message content, then press send.

How to Message a Single Subscriber

Alternatively, you may navigate to the Subscriber Details page. From there, click the "Messages" tab. Click "Send Message" to enter your message subject and content. Click "Send" to dispatch the message.

How to View When a Message is Read

Navigate to the Subscriber Details page. From there, click the "Messages" tab. Here you will see a list of messages and, if the message has been read, the time at which the subscriber read the message.