> For the complete documentation index, see [llms.txt](https://docs.roamingiq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.roamingiq.com/network-administrator-console/network-operator-settings/service-plans.md).

# Service Plans

### How Service Plans Work

As a Network Operator, VAULT allows you to create service plans and then [Add or Remove Service Plans to Venues.](/network-administrator-console/creating-a-new-venue/add-and-remove-service-plans-to-venue.md) This eliminates the need for Network Operators to recreate the same service plan multiple times. If your service plans have a price, you can apply discounts for Service Plans at a Venue through the [Venue Shopping cart](/network-administrator-console/creating-a-new-venue/configure-venue-shopping-cart.md) or for a unit via the [Unit Shopping Cart](/network-administrator-console/creating-a-new-venue/add-venue-units.md).

When a subscriber is added to VAULT, the policies associated with the service plan are automatically configured to your [network router](/network-equipment/supported-routers.md) that was [added to the venue](/network-administrator-console/creating-a-new-venue/add-equipment-to-a-venue.md).

### How to Add Service Plans

{% embed url="<https://scribehow.com/shared/How_To_Create_a_Service_Plan_in_VAULT__v4JHbIesSHKdituaCePKPw>" %}

### What Do Each of the Fields Mean?

* Service Plan Name - this is the name subscribers will see for the service plan.
* Service Plan Description - this is the description subscribers will see for the service plan.
* Service Plan Image - this is the image or icon users will see when signing up via the [shopping cart](/network-administrator-console/network-operator-settings/shopping-cart.md).
* External Service Plan ID - this can be your company's ID for a service plan. It will not display for customers, but will be available in [webhooks ](/network-administrator-console/network-operator-settings/webhooks.md)and for use with [API integrations](/developers/api-documentation.md).
* Upload Kbps - the upload speed the subscriber will receive.
* Download Kbps - the download speed the subscriber will receive.
* Concurrent Devices - the number of concurrent devices a subscriber may have connected at one time. For the purpose of device concurrency, a device is considered connected until a stop packet is received or 30 minutes have lapsed since receiving an accounting packet.
* Session Timeout - the number of seconds a device is allowed to remain connected before being forced to reauthenticate. We recommend setting this to, "3600."
* Billing Cycle Hours - the billing cycle frequency for the service plan.&#x20;
* Billing Cycle Price - the price the subscriber will be charged for each Billing Cycle Hours. Edits to the price will affect all existing subscriptions in addition to new subscriptions.
* Maximum Billing Cycles - the number of billing cycles a given e-mail address may be billed for.
* Maximum Free Cycles - not currently active
* Trial Cycles - the number of billing cycle hours that will be provided at no charge.
* SMS Code - the SMS code for the service plan to be used during a [SMS based sign up.](/network-administrator-console/sms-sign-up.md)
* Require Service Plan? - check this box if you want this service plan to automatically be added and required at all venues.
* Default Service Plan for Residential Units - check this box if you want this service plan to be the default service plan for residents at a venue, if no service plan has been [added to that venue](/network-administrator-console/creating-a-new-venue/add-and-remove-service-plans-to-venue.md).
* Default Service Plan for Guest Subscriptions - check this box if you want this service plan to be the default service plan for guests at a venue, if no service plan has been [added to that venue](/network-administrator-console/creating-a-new-venue/add-and-remove-service-plans-to-venue.md).

### **How Do I Provide Service Plan Information for FCC Broadband Labels?**

To provide information for an FCC Broadband Label, select the "Broadband Label" tab from the top of the Service Plan Settings popup. For more information, visit the[ FCC Broadband Labels](/network-administrator-console/network-operator-settings/fcc-broadband-labels.md) page.