View System Data

Here is a step-by-step guide on how to view Subscriber System Data in VAULT.

What is a Subscriber's System Data

Subscriber System Data contains various internal and external values for a subscriber. These values are only relevant for advanced troubleshooting.

How to View a Subscriber's System Data

Navigate to the Subscriber Details page. From there, click the "System Data" tab. Here you will see a list of devices that are currently, or have recently been, connected.

What Does Each Value Mean?

• Cognito Status

  • Confirmed: The subscriber's phone number or e-mail address has been verified.

  • Reset Required: The subscriber's password needs to be reset.

  • Compromised: The subscriber's account has been compromised and is disabled.

  • Unknown: The subscriber's status is unknown.

• Status

  • AUP Not Accepted: The subscriber has been added to VAULT but has not completed their account setup by accepting the terms and conditions.

  • In Service: The subscriber is active and in service.

  • Error: The subscriber's status is unknown.

• Email Verified: If the user has clicked a sign up link and completed their setup process, this will be "true." If not, it will be "false."

• Subscriber Token: This is VAULT's unique identifier for the Subscriber.

• Phone Number Verified: If the user has performed an SMS verification, this will be "true." If not, it will be "false."

• External Subscriber ID: If an External ID was added to the subscriber by a Network Administrator, it will display here.

• Stripe Customer ID: This is Stripe's unique identifier.

• Subscriber Managed by SSO: If the Subscriber was added by a Single Sign On platform, this will be "true." If not, it will be "false."

• Contact Pref SMS: If the subscriber has opted into SMS communications, this will be "true." If not, it will be "false."

• Contact Pref Email: If the subscriber has not opted out of e-mail communications, this will be "true." If not, it will be "false."

• Date Added: This is the date the subscriber was created.