Support Summary

Here is a step-by-step guide on the Support Summary section of the Venue Administrator Dashboard.

What is the Support Summary

The Support Summary is a snapshot of support tickets and equipment status at your property. Note: the support summary may not display all values if VAULT does not support the ticketing system or Network Monitoring System your Network Operator is using. Today, VAULT supports Connectwise for ticketing and PRTG for Network Monitoring.

Open Tickets

This provides a count of your total open tickets with your network operator. Click on the count to view a list of these tickets, as well as summary information. Due to user privacy, we are unable to display any further information on tickets to Venue Administrators.

Core Equipment Status

This feature offers an overview of your core equipment, such as routers, firewalls, and wireless controllers. If any core device is reported offline by the Network Monitoring, a red circle will appear. System. Click on the label to access the comprehensive list of equipment, along with the status reported by the Network Monitoring System. Additionally, hover over the "?" icon to view summary counts of the equipment status.

Customer Premise Equip

This area offers insight into the customer premise equipment, including access points. Status colors are determined by the criteria outlined in the table below. Green status indicates that both criteria columns are met, while yellow or red indicates that only one of the criteria columns is met. Click on the label to access a detailed list of equipment with status as reported by the Network Monitoring System. Additionally, hover over the "?" icon to view summary counts of the equipment status.

Circle Color	Total	Percentage
Green	<=30	<=5%
Yellow	31-48	>5% and <10%
Red	>=49	>=10.01%