# Messaging Subscribers

### How VAULT Messaging Works

VAULT has an internal messaging system that allows Network Administrators and Venue Administrators to message subscribers. This guide is for Network Administrators. Click [here ](/venue-administrator-console/venue-administrator-dashboard/message-subscribers.md)for Venue Administrators.

When a message is sent to a subscriber, the subscriber will receive the relevant e-mail based on your [e-mail templates](/network-administrator-console/network-operator-settings/e-mail-templates.md), informing them they have a message. The subscriber is asked to log in to view the message. Upon login, the message will popup and the subscriber will be required to acknowledge the message to continue to the [subscriber console](/subscriber-console/subscriber-console-introduction.md).

### Why Do Subscribers Have to Log In to View a Message?

VAULT captures the acceptance and acknowledgment of messages sent to subscribers. You can view this status and acceptance date from the Messages tab of the [Subscriber Details](/network-administrator-console/managing-your-subscribers/view-and-modify-subscriber-details.md#how-to-find-a-subscriber-and-subscription-in-vault) page. By requiring subscribers to log in, we are able to record that acceptance.

### How to Message a Single Subscriber

Navigate to the [Subscriber Details](/network-administrator-console/managing-your-subscribers/view-and-modify-subscriber-details.md#how-to-find-a-subscriber-and-subscription-in-vault) page. From there, click the "Messages" tab. Click "Send Message," and enter your message subject and content. Click "Send" to send the message.

### How to Message Multiple Subscribers

In order to message multiple subscribers, Network Administrators will need to [step down](/network-administrator-console/how-to-change-roles.md) to the Venue Administrator role and [Message Subscribers](/venue-administrator-console/venue-administrator-dashboard/message-subscribers.md).

### How to View When a Message is Read

Navigate to the [Subscriber Details](/network-administrator-console/managing-your-subscribers/view-and-modify-subscriber-details.md#how-to-find-a-subscriber-and-subscription-in-vault) page. From there, click the "Messages" tab. Here you will see a list of messages and, if the message has been read, the time at which the subscriber read the message.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.roamingiq.com/network-administrator-console/managing-your-subscribers/messaging-subscribers.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.