Messaging Subscribers

Here is a step-by-step guide on how to message Subscribers in VAULT.

How VAULT Messaging Works

VAULT has an internal messaging system that allows Network Administrators and Venue Administrators to message subscribers. This guide is for Network Administrators. Click here for Venue Administrators.

When a message is sent to a subscriber, the subscriber will receive the relevant e-mail based on your e-mail templates, informing them they have a message. The subscriber is asked to log in to view the message. Upon login, the message will popup and the subscriber will be required to acknowledge the message to continue to the subscriber console.

Why Do Subscribers Have to Log In to View a Message?

VAULT captures the acceptance and acknowledgment of messages sent to subscribers. You can view this status and acceptance date from the Messages tab of the Subscriber Details page. By requiring subscribers to log in, we are able to record that acceptance.

How to Message a Single Subscriber

Navigate to the Subscriber Details page. From there, click the "Messages" tab. Click "Send Message," and enter your message subject and content. Click "Send" to send the message.

How to Message Multiple Subscribers

In order to message multiple subscribers, Network Administrators will need to step down to the Venue Administrator role and Message Subscribers.

How to View When a Message is Read

Navigate to the Subscriber Details page. From there, click the "Messages" tab. Here you will see a list of messages and, if the message has been read, the time at which the subscriber read the message.